Return & Refund Policy

At Zllvs, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, we offer a simple return and exchange process.

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our online store.

Return Eligibility

Zllvs accepts returns for both defective and non-defective products within 30 days after the delivery date.

To qualify for a return, items must meet the following requirements:

• The item must be unused, unworn, and in original condition.
• The item must include original tags and packaging.
• The item must not have been washed, altered, damaged, or worn.
• The return request must be submitted within 30 days of receiving your order.

How to Start a Return

To request a return, please contact our customer service team with your order details:

Email: info@zllvs.com
Phone: +1 615-586-0199

Please include your order number, the item(s) you wish to return, and the reason for your return. Our customer service team will review your request and provide the next steps.

Return Shipping

All returns are processed by mail.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error made by Zllvs.

We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.

Exchanges

Zllvs accepts exchanges for eligible items within 30 days of delivery.

If you need a different size, color, or style, please contact us at info@zllvs.com. Exchange requests are subject to product availability.

Refund Process

Once your returned item is received and inspected, we will send you an email confirmation regarding the status of your refund.

Approved refunds will be processed within 3 business days.

Refunds will be issued to the original payment method used during checkout. Please allow additional time for your bank or payment provider to complete the transaction.

Refund Amount

Eligible refunds include the cost of the returned product. Original shipping charges are generally non-refundable unless the return is caused by receiving a defective, damaged, or incorrect item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please provide your order number and supporting photos so our team can assist you quickly.

Items Not Eligible for Return

Returns may not be accepted for items that:

• Have been worn, washed, or altered.
• Are missing original tags or packaging.
• Are returned after the 30-day return period.
• Show signs of use or damage caused by the customer.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, it cannot be cancelled and must follow our return process.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact Zllvs:

Zllvs
Email: info@zllvs.com
Phone: +1 615-586-0199

Our customer support team will respond within 24–48 business hours.